Due to the perishable nature of Poppington’s Gourmet Popcorn products, we do not accept returns. Requests for refunds or replacements must be made via email to firstname.lastname@example.org by the purchaser within ten (10) days of delivery to the shipping address indicated in the order. Please reference in the email subject line “Refund Request” or “Replacement Request” along with your order number. Please attach any necessary photos of the order in the email. Any requests made after ten (10) days of delivery will not be honored. All refunds will be returned to the initial method of payment for the order.
Please note that Poppington’s does not issue refunds or replacements for the following reasons:
50% or more of Poppington’s product has been consumed
The customer did not report a quality concern(s) within the shelf life of the product
The customer ordered an incorrect product and/or wrong quantity
The customer provided an incorrect shipping address
The customer provided incorrect shipping information, requiring a re-route or other extension in delivery time
The customer or the recipient refused delivery
The customer or the recipient was not present at the time of delivery
The recipient did not like the product choice by the purchaser
Item(s) are still in transit with the shipping carrier
We thank you for your cooperation and understanding and your continued patronage.
Poppington's Gourmet Popcorn