Poppington’s Gourmet Popcorn Online Order Refund/Replacement Policy

Poppington’s Gourmet Popcorn is known for quality popcorn with real ingredients and an exceptional customer experience.

Poppington’s Gourmet Popcorn stands behind our products and we want you to be as happy with them, as the vast majority of our customers have been for nearly 13 years. If for any reason you’re unsatisfied we encourage you to contact us at via email at info@poppingtons.com

Returns

We’re very sorry, but perishable food products can NOT be returned. All items from our online store are sold on a non-returnable basis unless defective. Please check that all items received are what you have ordered. If you have received an INCORRECT item DO NOT OPEN IT. We will not accept any returns or provide refunds of items that have been opened, tampered with or not in their original condition.

Breakage

We do our best to minimize product breakage in transit; however, products can experience some breakage during shipping. If your food product arrived damaged or contaminated in any way, please contact us directly and we will do our best to resolve the issue.

Melted Chocolates

During hot months chocolate popcorn will melt. If your popcorn arrives melted, place the container in the refrigerator for about an hour and it will be good to eat. 

Order Cancellation 

We cannot cancel, refund or give store credit if you change your mind or mistakenly order an item after the order is prepared. 

Returned Orders

Poppington’s does not refund for items returned to us due to the following.

• Incorrect items/number of items/address provided from sender.
• Item rejected by recipient.
• Item(s) unable to be delivered due to being shipped to a PO Box.

Shipping Policy

Poppington’s makes every batch by hand with great ingredients, the old fashioned way. From the moment you walk into our store, you know something delicious is cooking.

When you place an order with Poppington’s Gourmet Popcorn, your order is shipped within 24-48 hours.. During checkout, you also have the option to select a future shipping date if you wish to have your order  arrive at a later date.

Every order is carefully packaged, then securely wrapped with the recipient in mind.