Shopify secure badge FAQs – Poppington's Gourmet Popcorn
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FAQs

How do you sell your popcorn?

Depending on your needs, our gourmet popcorn is sold in 3 ML standup barrier zipper pouches (hot-sealed to lock in freshness), or in 2 gallon, food-safe popcorn tins. 

Where are your stores located?

We are located in Downtown Greenville, on the corner of McBee and Main Street. See the map on the Location & Hours page.

Are custom flavors available?

Absolutely! We enjoy the challenge of flavor requests. If it's possible, we'll be sure to find a way to create exactly what you need. Contact us for more information about custom flavors.

Can I order more than one flavor in a tin or gift box?

When you order a tin, you can choose from different combinations of three flavors. Multiple flavors are separated by dividers.

Can I get a refill for a tin I purchased previously?

While we do not specifically offer refills for our popcorn tins, you can order popcorn by the bag to refill your tin with any combination that you would like. 

How do I keep my popcorn fresh?

Generally, our product(s) will remain fresh for about 30 days.  We suggest you do not open your product(s) until you are ready to eat it; do not expose the product(s) to adverse weather conditions such as humidity and heat; once opened, store all product(s) in an air-tight container at room temperature; do not refrigerate, freeze, reheat, or microwave any Poppington’s  Popcorn product(s).

Under these conditions, each category below will remain fresh approximately the following number of days:

  • Classic: 14 days
  • Savory: 14 days
  • Candied: 30 days
  • Caramel: 30 days
  • Kettle: 21 days

The above dates are for the freshest product; however, our customers state that our popcorn is fresh well beyond these recommended date ranges.

Where can I find nutritional information about your popcorn?

Our gourmet popcorn is made from the very best ingredients. You can see a list of ingredients for some of our products here, and this list will continue to grow.

What can delay my order?

Legal holidays, inclement weather and unexpected circumstances could delay order processing. Because our product is freshly handmade in small batches, delays may occur in processing your order; however, our goal is to ship within 24 hours of receiving your order, or on the requested ship date.

Is the website secure?

Poppington’s Popcorn is a Secured Site that protects its customers’ confidential information using Shopify services. Specifically designed and tested for its communication value, the Secured Seal indicates to online shoppers and other site visitors that Poppington’s Popcorn has chosen the very best SSL solution to help protect their credit cards and other confidential information. For additional information, please review our privacy policy and our terms and conditions.

How do I cancel my order?

Cancellations will be accepted up to six hours after we receive confirmation of your order.

What happens if a tin design runs out of stock?

In the rare event that your tin selection is unavailable at shipment date, Poppington’s Popcorn will contact you, via the provided email address associated with the order, to determine the appropriate substitution.

Will I receive an order confirmation email?

We will automatically send you an email to the provided email address associated with the order. You will also receive a tracking number via email after the shipment has been picked up by UPS. To ensure that you receive all of our emails, and they are not directed to the spam folder, we suggest that you add our email address to your address book or trusted sender list.

What type of payment do you accept?

Poppington’s Popcorn accepts American Express, Visa, MasterCard, and Discover Card.

Will I be able to add a gift message to my order?

Yes. When placing your order there is a box to enter your gift message located under the credit card field. It will be a hand written message on Poppington’s note card.

Will the gift recipient receive any paperwork showing the price of the product?

No, they will receive only the popcorn and/or gift and a gift message if you created one.

Can I change the delivery address after my order is placed?

Once your order is placed, you would need to call us at 864.349.1331 with correct information within six hours of the order confirmation.

What do you do with information you collect about me and my orders?

Please see our privacy policy.

Do you accept phone orders?

We accept orders over the phone at the following number: 864.349.1331.

Do you franchise?

We do not franchise at this time. But we are offering Partnership.